Product Protection FAQ

Q1: What does the Product Protection Plan cover?

Accidental Damage during Handling: Unintentional damage such as drops, spills, cracked screens during normal use.

Extended Warranty: Mechanical or electrical failure after the manufacturer's warranty ends.

Power Surge: Protection from voltage spikes that could damage electronics.

Battery Failure: One-time battery replacement.

Q2: When does coverage begin?

Accidental Damage Protection: Starts immediately upon plan purchase.

Extended Warranty: Starts after the manufacturer's warranty expires.

Example: A 3-year plan for a product with 1-year manufacturer’s warranty:

Year 1 Year 2 Year 3
Accidental Damage Accidental Damage Accidental Damage
Manufacturer’s Warranty Extended Warranty Extended Warranty

Q3: Can I cancel the plan?

Within 60 days of purchase:

  • No claims filed: Full refund (100%)
  • Claims filed: Refund = Plan price − claim amount paid

After 60 days of purchase:

  • Refund = [(Total coverage days − Days used) ÷ Total coverage days] × Plan price − paid claims − admin fee (max $50)

Q4: How are claims resolved?

  1. Visit the Xcotton Resolution Center
  2. Email support@xcottons.com

Key Note – Liability Limit: The total reimbursement will not exceed the product’s original purchase price.

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Product Title Alaska Pro M-520 Eurostar Ultra M-410 Nova B-360 Ranger Air M-540 Swift Horse Pro X-6E Warrior Pro M-530
Price £1,599.00  £2,299.00
( 30.45% Off ) 		£1,299.00   £1,299.00  £1,599.00
( 18.76% Off ) 		£1,199.00   £1,599.00   £1,599.00  £2,299.00
( 30.45% Off )
Color Black/Blue/Green Black/Gray/Green Red/Blue/Green Black/Blue/Green/Red Black/Blue/Green Black/Blue/Green
Frame Style EMTB EMTB Step-Thru Step-Thru EMTB EMTB
Mode Pedal Assist Pedal Assist Pedal Assist Pedal Assist Pedal Assist Pedal Assist
Power Peak 4OOOW 3OOOW Peak Peak 1OOOW Peak 35OOW 35OOW Peak Peak 4OOOW
Battery Capacity 48V 41Ah(18Ah+23Ah) Cell Lithium Battery 48V 25Ah Lithium Battery 48V 30Ah(15Ah+15Ah) SAMSUNG Cell Lithium Battery 48V 25Ah Lithium Battery 48V 30Ah SAMSUNG Cell Lithium Battery 48V 30Ah SAMSUNG Cell Lithium Battery
Charging Time 6-8 hours 5-7 hours 6-8 hours 6-8 hours 4-6 hours 8-10 hours
Assist Speed 25 KM/H, 15.5 MPH (Limited) 25 KM/H, 15.5 MPH (Limited) 25 KM/H, 15.5 MPH (Limited) 25 KM/H, 15.5 MPH (Limited) 25 KM/H, 15.5 MPH (Limited) 25 KM/H, 15.5 MPH (Limited)
Range 158–282 KM (98–175 Miles) 80–153 KM (50–95 Miles) 120-193 KM (75-120 Miles) 96-152 KM (60-95 Miles) 160–196 KM (75-120 Miles) 96–193 KM (60–120 Miles)
Rider Height 168CM (5'6") ~ 203CM (6'8") 160CM (5'3") ~ 196CM (6'5") 163 CM (5'4") ~ 203 CM (6'8") 163 CM (5'4”) ~ 203 CM (6'8”) 160CM (5'3") ~ 196CM (6'5") 165CM (5'5") ~ 191 CM (6'3")
Rear Derailleur SHIMANO 7-Speed SHIMANO 7 Speed SHIMANO 7-Speed SHIMANO 7-Speed SHIMANO 7 Speed SHIMANO 7-Speed
Front Fork Downhill Double Shoulder Suspension Suspension Fork 120 MM Travel Downhill Suspension Downhill Full Suspension Downhill Double Shoulder Suspension Fork 120 MM Travel Downhill Double Shoulder Suspension Fork 120 MM Travel
Motor 4OOOW Brushless Peak Motor 3OOOW Peak Brushless Motor BAFANG 1OOOW Peak Motor 175OW + 175OW Brushless Peak Motors 35OOW Peak BAFANG Brushless Motor 2OOOW + 2OOOW Brushless Peak Motors
Sensor Speed Sensor Speed Sensor Torque Sensor Speed Sensor Speed Sensor Speed Sensor
Charger 3A Smart Charger (with US Standard & UK Standard Cable) 3A Smart Charger 2A Smart Charger (with US Standard & UK Standard Cable) 3A Smart Charger (with US Standard & UK Standard Cable) 3A Smart Charger (with US Standard & UK Standard Cable) 3A Smart Charger (with US Standard & UK Standard Cable)
Controller 48V/30A 48V/30A 48V/30A 48V/30A 48V/22A+22A
Torque 160 N·M 130 N·M 55 N·M 100 N·M*2 140 N·M 120 N·M*2
Suspension Front and Rear Dual Suspension Front and Rear Suspension Front Suspension Front and Rear Suspension Front and Rear Suspension Front and Rear Dual Suspension
Display LCD Color Display LCD Color Display LCD Color Display LCD Color Display LCD Color Display LCD Color Display
Brakes 180MM 4-piston Hydraulic Brakes 180MM 4-piston Hydraulic Brakes 180MM 4-piston Hydraulic Brakes 180MM 4-piston Hydraulic Brakes 180MM 4-piston Hydraulic Brakes 180MM 4-piston Hydraulic Brakes
Tires 26.0" x 4.0" Fat tires 26.0" x 4.0" Fat tires 27.5" x 2.2" 26.0" x 4.0" Fat tires 26.0" x 4.0" Fat tires 26.0" x 4.0" Fat tires
Seat Post 30.9*350MM Alloy Seatpost 30.9*300MM Alloy Seatpost 30.9*220MM Alloy Seatpost 30.9*300MM Alloy Seatpost 30.9*300MM Alloy Seatpost 30.9*220MM Alloy Seatpost
Bike Weight 40.8 KG (90 lbs) 34.9 KG (77 lbs) 34.9KG (77 lbs) 43 KG (95 lbs) 37.6 KG (83 lbs) 44 KG (97 lbs)
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